Need help with a PerfectRoti app? We are happy to help. Check the answers below, or contact us directly.
Contact us
Email support@perfectroti.com. We reply to every message, usually within 1–2 business days.
To help us solve your problem faster, please include:
- The app name and version (shown in the app's Settings or on the App Store)
- Your device model and iOS version
- What happened, and the steps to reproduce it
- Screenshots or a screen recording, if possible
Frequently asked questions
How do I restore my purchases?
Open the app, go to Settings and tap "Restore Purchases". Make sure you are signed in with the same Apple ID you used to buy. Purchases restore on any device signed in to that Apple ID.
How do I cancel a subscription?
On your iPhone or iPad, open Settings, tap your name, then Subscriptions. Select the PerfectRoti app and tap Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid the next charge. Deleting the app does not cancel a subscription.
How do I request a refund?
Apple processes all App Store payments, so refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find the purchase and choose "Request a refund".
The app crashes or does not work as expected. What should I do?
Update to the latest app version and the latest iOS version, then restart your device. If the problem continues, email us with the details listed below.
How do I delete my data or account?
If the app has an account, use the Delete Account option in the app's Settings. You can also email us from the address linked to your account, and we will delete your data within 30 days.
Which devices are supported?
Our apps support recent versions of iOS and iPadOS. The exact minimum version for each app is shown on its App Store page under Compatibility.
Feedback & feature requests
We read all feedback. Send ideas to support@perfectroti.com, or leave a rating and review on the App Store.
Policies
Read our Privacy Policy, Terms of Use and Copyright Notice.